Question 1

What is VisaFlow?

Accepted Answer

VisaFlow is an intelligent immigration case management platform built specifically for South African consultancies, law firms, and corporate HR teams. It helps you manage visa applications, documents, client communication, and billing from one centralised dashboard.

Question 2

Who is VisaFlow built for?

Accepted Answer

VisaFlow is designed for immigration consultants, law firms handling visa applications, and corporate HR teams managing employee relocations. Whether you're a solo practitioner or an agency with dozens of consultants, VisaFlow scales with your practice.

Question 3

What visa types does VisaFlow support?

Accepted Answer

VisaFlow supports all South African visa categories including Critical Skills Work Visas, General Work Visas, Business Visas, Intra-Company Transfer Visas, Study Visas, Retired Persons Visas, and more.

Question 4

Is my data secure?

Accepted Answer

VisaFlow is fully POPI Act compliant with SSL encryption, daily backups, and 4-tier role-based access control. All data is stored securely with full audit trails.

Question 5

Can I try VisaFlow for free?

Accepted Answer

Yes! We offer a 14-day free trial on all plans with no credit card required. You get full access to all features.

Question 6

How do client portals work?

Accepted Answer

Applicants and employers each get their own self-service portal. Applicants can track their case status in real time, upload documents, and message your team directly. Employers get a dashboard to manage all employee relocations.

Question 7

Does VisaFlow integrate with other tools?

Accepted Answer

Yes. VisaFlow integrates with WhatsApp, email, SMS for client communication, Google Calendar for scheduling, and provides API access on the Agency plan for custom integrations.

Question 8

What kind of support do you offer?

Accepted Answer

All plans include email support and access to our knowledge base. Professional plans add live chat support, while Agency plans include priority support with dedicated onboarding assistance.

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